Technical Support L1,L2 and L3

Requirements: 

  • Bachelor’s Degree/MS in computer science or similar
  • 1+ Year experience in IT
  • Great English knowledge (speaking, writing and reading)
  • Hardware and software (client and server systems)
  • Basic configuration and administration for following platforms and hardware: Microsoft Server, Active Directory, Domain Environments, Firewall, Router, Access Point and Microsoft Outlook
  • Basic knowledge – Windows Server 2008/2012/2016, Microsoft Exchange Server 2010/2013/2016
  • Basic knowledge of networks, network protocols and architectures
  • Great organizational and communication skills, independency in problem solving and process optimization and short term required problem solving.
  • You live in Kraljevo or nearby

Job Description:

  • Remote Technical support
  • Daily email and phone communication in English
  • Assisting system engineers in solving basic problems and taking over tasks
  • Following system engineers instructions working on projects and with clients
  • Remotely providing support for field technician during hardware and software deployment and providing daily tech support for clients
  • Remote Implementation of new PCs and initial configuration of peripheral equipment (scanners, printers, etc.)
  • Remote Implementation and initial configuration of network equipment (Access Points, routers, firewalls and switches)
  • Basic server and infrastructure administration based on Microsoft technologies
  • Analyzing and solving client and server systems problems
  • Backup configuration and deployment
  • System monitoring (PRTG Monitoring) and reporting
  • Following procedures
  • Document, recording, archiving client documentation and sending notifications to a client
  • Working hours from 17:00h to 01:00h

Benefits:

  • 3 months training – paid with full benefits
  • Planned training
  • Opportunity to grow your career in perspective IT Company
  • Work in company which is in IT industry for 10 years
  • Access to latest technologies
  • Positive work atmosphere with relaxation room / game room (Cable TV & Sony PS4), as well as self-serving of cold and hot beverages
  • Central location with river view
  • Team spirit
  • Paid accommodation if you are not from Kraljevo and you fit required position

If you believe you’re the one, please feel in the form below and attach your CV with cover letter on why should we select you: